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Our Legal Terms Explained Clearly

ssexchange operates under a defined legal framework that governs how your account, data and activity are handled — access depends on local law and is available where local…

Jurisdiction-dependent accessUser rights protectedData handled responsiblyPolicy updates notifiedIndian law context applied

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What Our Legal Policies Actually Cover

ssexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

The legal terms on ssexchange govern account eligibility, use of services, dispute resolution and how we process personal data. Access to our platform depends entirely on your local law — if accessing our services is restricted under legislation in your region, you are not authorised to

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open or use an account. When you complete a transaction using UPI, Paytm or PhonePe, that payment activity is logged against your account in accordance with our data retention policy. Any disputes arising from account activity are subject to the jurisdiction stated in our terms at
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the time of registration. We may update these terms periodically; continued use of your account after a change constitutes acceptance. You have the right to request a copy of your personal data or request deletion, subject to retention obligations we are required to follow.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our legal terms, need to dispute a decision or want to submit a formal request about your personal data, our compliance and support…

Email Compliance Team Send your legal query, data access request or formal dispute to our compliance email. We log every submission with a ticket number and respond within 72 hours on business days.

Live Chat Support Start a chat from any page to speak with our support team about account-level legal queries. Agents can escalate your case to the compliance desk if your matter requires formal handling.

Written Notice For formal legal notices or service of documents, our registered address is listed in the footer of this page. We acknowledge written correspondence and route it to the appropriate legal contact within five working days.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices at ssexchange

We apply specific technical and procedural controls across account security, cookie management, data retention and access rights.

Cookie Policy

We use session and analytics cookies to keep your account authenticated and to understand how pages are used. You can adjust cookie preferences from the settings panel; withdrawing consent for non-essential cookies does not affect your account access.

Data Retention

Account and transaction records are retained for the period required by applicable law. Once that period expires and you have closed your account, we delete personal data from live systems and archive it securely before permanent removal.

Account Security

Passwords are hashed and never stored in plain text. Two-step verification is available for your account and we lock sessions after repeated failed login attempts, notifying you by email when unusual access is detected.

Data Access Requests

You may request a full export of the personal data we hold on you at any time via the compliance email. We process such requests within 30 days and deliver data in a structured, machine-readable format.

Third-Party Sharing

We share data with payment processors — including UPI network partners, Paytm and PhonePe — only to the extent necessary to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

Who to Contact

All formal legal requests, data correction notices and policy questions should be addressed to our compliance team via the email listed in the contact section above. Provide your registered account email so we can verify and match your request.

Your Legal Rights and Policy Questions

The questions below cover the areas we hear about most — what rights you hold, how your data is used, what happens when terms change and how to raise a formal dispute. If your question is not answered here, use the compliance email or live chat to get a direct response from our team.

Access depends on local law. Where state or central legislation prohibits online gaming activity, you are not permitted to open or use an account. We do not override local law, and eligibility is your responsibility to verify before registering.

We collect your name, contact details, date of birth, payment identifiers such as your UPI handle or Paytm-linked mobile number, and transaction records. This data is used to verify your identity, process payments and comply with applicable legal obligations.

Email our compliance team with your registered account email and a written deletion request. We process it within 30 days, subject to any retention periods required by law. Data tied to unresolved disputes or regulatory obligations cannot be deleted before those periods expire.

After closure, your data moves to a restricted archive retained only for the legally required period. It is not accessible for marketing or analytics purposes during that time, and is permanently deleted once the retention period ends.

We notify you by email to your registered address at least seven days before material changes take effect. A notice is also posted at the top of this legal page. Continuing to use your account after the effective date constitutes acceptance of the revised terms.

Raise a dispute through live chat or the compliance email with your account details and a description of the issue. We log it with a reference number and aim to respond within 72 hours. Unresolved disputes escalate to the jurisdiction specified in our terms.

We do not store full UPI credentials or PhonePe authentication tokens on our servers. Payment identifiers — such as a masked VPA — are retained to reconcile transactions. Full authentication occurs on the payment provider's own secure infrastructure, not on ours.

Our Legal Terms Explained Clearly

How to Reach Us on Legal Matters

Account Security and Data Practices at ssexchange

Cookie Policy

Data Retention

Account Security

Data Access Requests

Third-Party Sharing

Who to Contact

Your Legal Rights and Policy Questions

01 Does ssexchange accept accounts from all regions in India?

02 What personal data does ssexchange collect when I open an account?

03 How can I request deletion of my personal data?

04 What happens to my data if I close my account?

05 How am I notified when the legal terms change?

06 How does ssexchange handle a dispute about my account or a transaction?

07 Are my UPI or PhonePe payment details stored on the platform?

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