Reference

How ssexchange Handles Your Personal Data

At ssexchange, we treat your personal data with the care it deserves — knowing what we collect, why we collect it, and how long we keep it is…

Transparent Data CollectionIndia-Applicable Privacy StandardsUPI & Paytm Transaction PrivacyYour Right to Access & DeletionEncrypted Account Storage
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ssexchange How ssexchange Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal information is used, want to request a copy of what we hold, or need to raise a privacy concern, our team is reachable…

Email Privacy Team Send a written data request to our dedicated privacy address. Include your registered account email so we can locate your records promptly and respond within 72 hours.
Live Chat Support Open the chat widget on ssexchange.co to raise a privacy question in real time. Our agents can log a formal data request on your behalf and issue a reference number immediately.
Account Settings Portal Visit the Privacy section inside your ssexchange account dashboard to download a summary of your stored data, update marketing preferences, or submit a deletion request directly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

From the moment you open your account to the day you request deletion, ssexchange applies consistent data-handling practices at every step.

Data We Collect

We collect your name, email address, mobile number, date of birth and the payment identifiers linked to your UPI, Paytm or PhonePe transactions. We collect only what is needed to verify your account and process payments.

Cookie Policy

We use functional cookies to keep your session active and analytics cookies to understand which pages you visit most. You can adjust cookie preferences at any time through the settings banner on ssexchange.co without affecting your ability to log in.

Account Security Measures

Your account password is hashed and never stored in plain text. All connections to ssexchange.co use TLS encryption, and we trigger automatic alerts if a login attempt comes from a device or location we have not seen before.

Data Retention Schedule

We keep your account data for as long as your account is active plus the period required by applicable Indian law. Once the retention period lapses, records are permanently deleted from our live systems and backup archives.

Your Rights and Requests

You may request a full copy of your stored data, ask us to correct inaccurate records, or ask for your account data to be deleted. Requests submitted via email or the account dashboard are processed within 72 hours where local law permits.

Third-Party Data Sharing

We share payment data with UPI-network processors, Paytm and PhonePe only to settle your transactions. We share identity verification data with our KYC partner solely to confirm your account. No data is shared for advertising or sold to data brokers.

Your Privacy Policy Questions, Addressed

These are the questions account holders ask us most often about how their data is handled on ssexchange. If your question is not answered here, use the email or live chat channels listed above to reach our privacy team directly.

We collect your full name, email address, mobile number, date of birth and any payment identifiers you use — such as your UPI ID or the mobile number linked to your Paytm or PhonePe account. We collect only what is needed to operate your account and process transactions.

Your payment identifiers are passed to the relevant payment processor — the UPI network, Paytm or PhonePe — strictly to settle your deposit or withdrawal. No payment data is shared with advertisers, data brokers or any unrelated third party.

We retain your account records for the period required by applicable Indian law after account closure. Once that period ends, your data is permanently deleted from both live systems and backup archives. You can ask us for the exact retention period via email.

Yes. Submit a data-access request through the Privacy section of your account dashboard or by emailing our privacy team. We will compile and send you a full summary of your stored records within 72 hours, where local law permits.

Send a correction or deletion request through the account dashboard or via email with your registered account address in the subject line. Our team logs every request with a reference number and aims to act on it within 72 hours of receipt.

We use functional cookies to maintain your session and analytics cookies to see which sections of ssexchange.co are most visited. You can update your cookie preferences through the settings banner on the site at any time without being locked out of your account.

This policy applies to all account holders who access our platform, including those in India. Your rights under this policy depend on local law, and our platform is available where local law permits. For India-specific data queries, contact our privacy team directly.

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