Reference

Terms and Conditions That Govern Your Account

These Terms and Conditions form the binding agreement between you and ssexchange when you open an account and use any part of our platform — from the lobby…

Applies to all account holdersCovers UPI, Paytm, PhonePe transactionsSubject to local law eligibilityUpdated terms take effect on noticeContact support for any clause query

Explore the Lobby Read FAQ

Who May Hold an ssexchange Account

ssexchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

You may open and hold an account only if you are of lawful age in your jurisdiction and access to online gaming platforms is permitted under the laws that apply to you. ssexchange does not verify jurisdiction on your behalf — that responsibility rests with you.

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By completing account registration, you confirm that your use of the platform, including any deposits made through UPI, Paytm, or PhonePe, complies with every applicable local statute. We reserve the right to suspend or close an account where we have reasonable grounds to believe eligibility conditions
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are not met. Any funds held in a suspended account will be handled in line with the dispute resolution clause in these Terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe a decision made under them was applied incorrectly to your account, our support team is available around the…

Live Chat Start a live chat session from your account dashboard at any time. Our agents can reference specific clauses and escalate unresolved terms disputes to the compliance team within one business day.

Email Support Send a detailed query to our support address. Include your registered account ID and the clause number in question. Written responses are issued within 24 hours and serve as a formal record of our position.

In-App Ticket Submit a support ticket directly from the ssexchange mobile interface. Tickets are timestamped and tracked end-to-end, so you always have a reference number for any terms-related dispute you raise with us.

HOW WE HANDLE POLICY

Data, Security and Account Integrity

Our approach to account data, cookie usage, and security practices is set out here so you know exactly what we collect, why we collect it, and how long we keep it.

Data We Collect

We collect account registration details, transaction records for UPI, Paytm and PhonePe payments, and session logs. This data is used solely to operate your account, verify transactions, and meet any lawful reporting obligations applicable in your region.

Cookie Usage

Cookies on ssexchange track your session state and lobby preferences — nothing more. You may adjust cookie settings in your browser at any time; disabling functional cookies may affect how the lobby and wallet load on your device.

Account Security

Your account is protected by password hashing and two-factor verification at login. If you suspect unauthorised access, lock your account immediately via the security settings page and contact support with your registered UPI-linked mobile number for identity confirmation.

Data Retention

Transaction and account records are retained for the period required by applicable law in the jurisdictions we operate in. Once the retention period expires, data is deleted or anonymised in line with our internal data lifecycle schedule.

Who to Contact for Changes

To request a correction to your personal data or to ask what records we hold, submit a written request via email or the in-app ticket system. We aim to respond and process verified requests within seven business days of receipt.

Terms Amendments

When we update these Terms and Conditions, we publish the revised version with a changed effective date and notify you via email. Continued use of your account after that date constitutes acceptance of the revised Terms.

Frequently Asked Questions on Our Terms

The questions below address the clauses that account holders ask about most frequently. Each answer links back to the relevant section of the full Terms and Conditions, which you can access from the footer of any page on ssexchange.co.

Yes, these Terms and Conditions apply to every account regardless of location, but access itself depends on whether local law in your state or territory permits use of online gaming platforms. Confirm your eligibility before opening an account.

No. We are required to give you advance notice of any material change, delivered to the email address on your account. The revised Terms take effect on the stated date, and we always publish the change log in the terms archive section of the site.

Funds in a suspended account are ring-fenced and not used by ssexchange for any operational purpose. The dispute resolution clause in our Terms sets out the timeline and process for returning funds to your original UPI or Paytm payment source.

Submit a written data access request through the in-app ticket system or by email. Include your account ID and registered mobile number. We will compile and send your data record within seven business days, at no charge to you.

No. The Terms and Conditions govern your contractual relationship with ssexchange — account use, payments, disputes, and closures. The Privacy Policy is a separate document that covers data collection, retention, and your rights under applicable data protection law.

Section 8 of our Terms and Conditions sets out the dispute resolution process. Raise a complaint via live chat or email within 30 days of the disputed event. We aim to issue a written decision within five business days of receiving all required details.

Yes, you may request account closure at any time through account settings or via support. Under our Terms, we process closure requests within 48 hours and return any eligible account balance to the PhonePe, Paytm, or UPI source you last used.

Terms and Conditions That Govern Your Account

Reach Us About These Terms

Data, Security and Account Integrity

Data We Collect

Cookie Usage

Account Security

Data Retention

Who to Contact for Changes

Terms Amendments

Frequently Asked Questions on Our Terms

01 Do these Terms apply to me if I access ssexchange from India?

02 Can ssexchange change the Terms without telling me?

03 What happens to my UPI or Paytm deposit if my account is suspended?

04 How do I request a copy of the data ssexchange holds on me?

05 Are these Terms the same as the Privacy Policy?

06 What clause covers disputes about game outcomes or transaction errors?

07 Can I close my account myself and what do the Terms say about it?

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